Service Agreement
For All Services Provided by Hope Kristin Interiors
Thank you for choosing Hope Kristin Interiors for your interior design needs! I look forward to helping make your home your favorite place.
Please read this agreement carefully. It is intended to clearly outline the process, services, and expectations for both parties in order to keep your project moving and prevent confusion and misunderstandings as much as possible. If you do not agree with these terms and conditions, you should not submit payment for any product or service provided by Hope Kristin Interiors. These terms and conditions will apply once payment has been submitted.
If you have any questions, please send them through my general Contact page.
Table of Contents
a. Formation of Agreement
b. Ordering and Checkout
c. Secure Payments
d. Service Area
e. Cancellations and Refunds
f. Copyrighted Materials
g. Liability
h. Governing Law
i. Privacy Policy
2. Color Consultation Services
a. Scope of Work
b. Follow-ups and Revisions
3. Design Only and E-Design Services
a. Checkout
b. Scope of Work
c. Follow-ups and Revisions
d. Purchasing
e. Disclosure
a. Scope of Work
b. Location
c. Cancellations and Refunds
1. General Terms
a. Formation of Agreement
This non-transferable Service Agreement ("Agreement") is entered into by and between you, the client (“you”, "your", "the Client”), and Hope Kristin Interiors, an Arizona sole proprietorship operating under a registered Trade Name/DBA (hereinafter referred to as "Hope Kristin Interiors", "the Designer", "I", "my", "mine") when you submit payment for any Services ("Services”, “the Services”). If you do not agree with the terms and conditions outlined in this Agreement, you should not submit any payments to Hope Kristin Interiors.
b. Ordering and Checkout
You, the Client, agree to provide truthful and accurate information about your project to the best of your knowledge during the ordering and checkout process. If you have questions about selecting a package, please contact me before purchasing via the general Contact page. Uploading clear and current photos of the space or project will help ensure the correct service packages have been selected. In case of significant discrepancies between your project description, photos, and desired scope, I will make every attempt to contact you to clarify and, if needed, refund your original payment and re-process the transaction with the correct package selection.
c. Secure Payments
Depending on the payment method you select at checkout, payments for products and services are processed through either PayPal or Square, which both comply with Payment Card Industry Data Security Standards (PCI DSS) and are accredited as Level 1 service providers and merchants. Wix’s PCI DSS compliance is assessed by an external company and is audited on a yearly basis in order to align with PCI standards.
Transaction data such as transaction ID, date, amount, status, customer name, email address, and shipping address are retained for the purpose of managing payouts, processing refunds, handling disputes, and fulfilling other business needs. Wix also retains data to comply with legal and regulatory requirements related to financial transactions. All data is stored on a secure server in a dedicated environment using the highest standard of encryption.
d. Service Area
(for Color Consultations, Design Only, and In-Person Quick Advice services)
All properties to be visited must be in the Phoenix metro area shown on my Service Area Map. To avoid scheduling and order processing errors, each scheduled session must contain no more than one address; a session cannot be split between multiple properties. Any additional addresses/properties will need to be submitted as separate orders. A guest house or ADU on the same plot as the main house can all be counted as one address.
e. Cancellations and Refunds
(for Color Consultations, Design Only, and In-Person Quick Advice services)
Your appointment reminder emails will contain a link and contact info to cancel or reschedule. To assure fairness to other clients and encourage efficient scheduling and travel costs, the Cancellation and Rescheduling Policy is as follows:
If you, the Client, cancel or reschedule 24 hours or more before the appointment start time, there is no penalty. Cancellations in this time frame will be fully refunded.
If you cancel less than 24 hours before the appointment time, you will be refunded the service price minus a $50 fee.
You will also be charged a $50 if you don't cancel but any of the following occur:
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You or a primary decision-maker over the age of 18 are not on site within 15 minutes of the appointed time.
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Access to the property is denied. Please meet me at your gate or provide the entry code.
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The property is unsafe due to extreme construction hazards, suspicious behavior, or loose and aggressive animals.
f. Copyrighted Materials
The copyrights, design rights, and all other intellectual property rights in any materials, documents, or items prepared for you in connection with the Services shall belong to Hope Kristin Interiors absolutely and any such materials, documents, or items shall not be used by you for any commercial purpose.
If you agree to have before-and-after photos taken of your space, such photographs will be shared with you for your personal use and enjoyment but will become and remain the intellectual property of Hope Kristin Interiors. Your personally identifying information will be removed from the photos before they are used in marketing materials.
g. Liability
My liability shall be limited to the total amount paid to me by you. Under no circumstances will either party be liable for any indirect, incidental, consequential, special, or exemplary damages arising from this service. Both parties agree to hold each other harmless for any claims, losses, damages, or expenses, including attorney’s fees, arising out of injury to any person or damage to property directly related to this service. Hope Kristin Interiors is not responsible for any loss, damage, costs, expenses or other claims arising from incomplete, incorrect, or inaccurate information or instruction supplied by the Client. Neither party shall be liable for any failure to perform their duties under this Agreement due to circumstances beyond their control, including without limitation flood, fire, or otherwise adverse weather conditions.
h. Governing Law
Both the Designer and the Client agree to comply with all local, state, and federal laws and regulations relevant to the provision and receipt of the Services described in this Agreement.
This Agreement shall be governed by and construed in accordance with the laws of Arizona, without regard to its conflict of laws or principles. Any disputes arising from this Agreement or its interpretation shall be resolved in the courts of Arizona. Both parties consent to the personal jurisdiction of such courts.
i. Privacy Policy
Hope Kristin Interiors is committed to your privacy and will always be transparent with how your data is used and stored. Please refer to the complete Privacy Policy for more information.
Your data and project information are used to process your order and provide a positive client experience. Your questionnaire details are not shared with anyone and are seen only by the Designer. If you subscribe to newsletters and promotions, you have the option to click “Unsubscribe” at the bottom to opt out of the mailing list.
If you wish to delete your order data from my system, you may contact Hope Kristin Interiors with your request via the Contact page. This will result in no further communications and I will be unable to process any pending orders or send product samples.
2. Color Consultation Service
a. Scope of Work
For this service, I will provide you with:
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Paint color recommendations as well as general guidance on other surfaces and furnishings based on the room's contents and your needs.
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Paint sample sheets in the recommended colors.
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A packet of general information on paint sampling and ordering.
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A list of local painting contractors for your convenience.
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Two weeks of support for your project after the appointment.
I provide color and design advice only. You may paint the space yourself or hire a contractor of your choice. I am not a painting contractor, I do not hire contractors on your behalf, and I do not guarantee or warranty services from other contractors. Your project may be affected by factors outside of my control, such as contractor workmanship, paint product quality or availability, or incorrect color mixes from paint retailers. Any guarantees or warranty claims for contractor work, product failure, or retailer errors must be filed with the contractor, manufacturer, or retailer directly.
b. Follow-ups and Revisions
I offer 14 calendar days of support for your project after an appointment. You may contact me by email, phone, text, or my website's Contact page at any time during those 14 days and I will respond during normal business hours. Your questions must be in relation to areas discussed during the appointment and cannot be questions about an entirely new or different project. The support window will close at 11:59 p.m. Arizona Time on the 14th calendar day. If I don't hear from you at all during the 14-day window, I will mark your session as Satisfied/Completed.
Please review my Color Consultation Satisfaction Guarantee. Clients must follow the process outlined in the Satisfaction Guarantee in order to receive a revision or refund for completed services.
If you have agreed to "after" photos of your space, I will contact you approximately four weeks after the appointment to schedule a date and time for photos. These photos will be emailed to you for your personal use and enjoyment but are subject to the Copyright Policy described in section 1f.
3. Design Only and E-Design
The Design Only service includes one in-home visit where I take measurements and photos of your space and discuss any concerns you have about the project. E-Design does not include an in-home visit and requires the Client to the take measurements themselves. Otherwise, Design Only and E-Design are the same.
a. Scope of Work
For these services, I will provide you with:
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Furniture selections presented as a digital mood board with links to vendor websites for purchasing
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A digital materials board showing a recommended palette of paint, fabrics, window treatments, and wall/floor coverings
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Digital floor plans, elevations, 3D drawings, and a lighting plan
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A digital guide to styling accessories
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Sherwin-Williams paint sample sheets delivered approximately 10 days after you receive your final design board
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One post-install video call
Hope Kristin Interiors provides design services only. While I aim for very high accuracy, any drawings, sketches, and renderings are not official construction documents and must be independently verified in the field before purchasing and implementation.
b. Follow-ups and Revisions
Your initial board will be sent by email 7-10 business days after the in-home visit for Design Only, and 7-10 business days after purchase for E-Design.
Your initial design will include instructions on how to request revisions and you have 7 business days to do so. Your final design board will arrive approximately 7 business days after that. For up to three months after you receive the final board, you may schedule a free video call (lasting up to one hour) for post-install questions on styling or finishing touches.
c. Purchasing
I make every effort to portray recommended products and their colors and materials in the most accurate way. However, the displayed colors of products will depend upon seller photography methods as well as your monitor settings and cannot be guaranteed by Hope Kristin Interiors as an accurate portrayal of the product.
I also make best efforts to ensure that all product links provided to you are current. If you notify me of a broken link or expired listing within 7 business days of receiving your final design board, I will provide either an updated link or a similar product listing.
I make every effort to recommend items that will fit in your space, but I cannot be responsible for inaccurate measurements provided to me by you or by any vendor. You are responsible for verifying the measurements of your space and all products prior to purchasing, as well as ensuring the return policy of any item is to your liking.
I do not make purchases on your behalf, track or coordinate deliveries, or provide installation services. I cannot refund, guarantee, or warranty any products or merchandise purchased by you through product listings or links. I cannot guarantee pricing or availability. All shipping concerns and product claims must be filed with the seller or manufacturer directly.
d. Disclosure
Traditionally, interior designers supported themselves and their businesses through boutique/custom furniture commissions and wholesale markups. My product recommendations may include a mix of boutique commissions, wholesale markups, affiliate links, and off-the-shelf items from public retailers. While this enables me to continue providing interior design services to clients (often at no extra cost to them), I do not prioritize items based on commission amount, but rather based on helping clients achieve their stated goals for a space.
4. Quick Advice Sessions
a. Scope of Work
For this service, I provide advice only. I do not provide any samples, mood boards, styling packets, renderings, guarantees, follow-ups, or any physical labor such as hanging pictures, moving appliances, rearranging furniture, painting, repairs, etc. I cannot guarantee, warranty, or refund any products you purchase from another vendor. Any sketches shown either-in person or by video call are for educational and illustrative purposes only; they are not official construction documents.
b. Location
In-Person:
Quick Advice Sessions may take place in your home, in a store, or in a showroom if you would like assistance with selecting fixtures, tile, countertops, furniture, decor, or other home goods. However, all locations must still be within my Service Area Map.
Virtual:
After selecting a call time and submitting payment, you'll receive a confirmation email with a Microsoft Teams link.
c. Cancellations and Refunds
In-Person:
Please see the Cancellation Policy in section 1e.
Virtual:
Your video call reminder emails will contain a link to cancel or reschedule. If you cancel or reschedule 24 hours or more before the call start time, there is no penalty. Cancellations in this time frame will be fully refunded. If you cancel between 1 and 24 hours before the appointment time, you will be refunded the service price minus a $25 fee. You will not be refunded, either partially or in full, if you cancel less than 1 hour before the appointment time.